We will always try to deliver a good quality service at the first point of contact, but if you’re not happy with our response, the service we have provided, or our efforts to resolve your query, you can log a complaint.
Complaints are used to help us to understand what we’ve got wrong and give us the opportunity to put things right for all our customers.
On 27 March SBHA became part of Guinness. SBHA is no longer a landlord or employer. All SBHA’s responsibilities have passed to Guinness. Guinness has become the landlord to our residents.
For more information, visit our Partnership Page.
Starting from 27 March 2025, if you are a tenant and need a gas or heating repair, please contact our new gas service provider, Sureserve Compliance South on 0208 269 4502 instead of calling us.
If you are a homeowner, you will continue to be responsible for servicing and repairs to your boiler and gas appliances. The Gas Safe Register recommends servicing gas boilers and appliances once a year.
For the time being, you will continue to pay your rent and service charges the same way you have been. You should also continue to raise repairs and contact us in the usual way.
Formerly SBHA, but now The Guinness Partnership, we were founded in 1890 to improve people’s lives and create possibilities for them.