Pay your Rent

The easiest way to pay your rent is on our Customer Portal. You can register on the Customer Portal, here. 

You can make a payment using our free and secure online service. You can also access your account 24/7 and:

• view your balance
• make a payment
• view, download and print your statement
• update your details on the go

Direct Debit is an easy way to pay your rent, as your bank automatically transfers the correct amount of rent on a fixed date or frequency. The benefit of this is that you do not have to worry about missing a payment and that you minimise the risk of building up arrears on your account.

You can easily set up a Direct Debit over the phone with our Customer Service or Income team by calling 0208 996 4200. Once the Direct Debit has been set up, your rent will be automatically paid from your bank account.

You can pay your rent 24 hours a day, 7 days a week on our Allpay Online payment site. Complete the Customer Reference field with your unique Account Reference number (available on your rent letters and rent increase letters) and enter the amount you wish to pay. Make sure you indicate if you are a leaseholder/shared owner (BUHL) or a weekly rental tenant (SBHR) by selecting the correct service.

If you would like to pay your rent through our Allpay Online payment site, for the first time, you will need to speak to one of Income Team, income.team@sbhg.co.uk or 0208 996 8874. Our Income Team will complete your Allpay registration for you. 

You can now pay your rent and service charges easily from your Android or Apple smartphone with the Allpay App. You can download the app on your device via the App Store or Google Play.

When you open the app for the first time you need to register to be able to use the services. Whenever you make a payment via the app you will receive a confirmation e-mail.

Please call 0208 996 4200 and speak with our Customer Service or Income Team to obtain bank details that will allow you to set up a standing order.

Please call 0208 996 4200 and speak with our Customer Service or Income Team to set up a recurring payment.

Please note, you can no longer pay your rent at the SBHA Offices and do not send cash in the post to us.

You can now request a refund if you have moved out of a SBHA property or if you have built up a large amount of credit.

 Before completing a rent refund form, please ensure the following:

• As per your tenancy agreement you must remain 4 weeks/1 month in credit after the refund.
• Both tenancy holders will need to complete a rent refund form.
• If you are in receipt of Housing benefit or Universal credit, please be aware it can take up to six weeks to process your refund. This is because we will need to contact your local Council before processing your refund to check if there are any overpayments or changes to your benefits.

Submit a refund request