Contact us online
The quickest way to get in touch is to complete one of our online website forms.
You can access our online forms via any device - your mobile, tablet or desktop PC.
Email: customer.service@sbhg.co.uk
Choose a topic
- Changes to your Rent from April 2025/26
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Customer Handbook
- Your Customer Handbook
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Repairs
- How do I report a repair
- How do I report a defect in my new home?
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- Landlord repair responsibilities
- How quickly will you deal with my repair?
- How do I report a communal repair?
- Which repairs are recharged to me?
- Who is responsible for the cyclical maintenance programme?
- How do I report an aid or adaptation to my home?
- What to expect from our repairs service?
- Delays in carrying out your repairs
- What compensation you can expect for service failure
- Monitoring our repairs service
- Contact us
- Confidentiality and data protection
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Leaseholder hub
- Repairs hub
- Customer Portal – your online rent account
- How do I pay rent or service charges?
- Service Charges explained
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- Property Maintenance and Alterations
- Major works and section 20 consultations
- All things insurance
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- How can I own more of my property?
- Paying your rent
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Your tenancy
- What is a Starter tenancy?
- What happens after the Starter Period?
- What is a Fixed Term tenancy?
- What being a tenant means
- Breaking a condition of your tenancy
- Moving into your new home
- Standards for your new home
- Ending my tenancy
- Notifying you of changes to my household
- Moving out
- Can I keep a pet?
- What should I do if a tenant dies
- Property maintenance
- Pest Control
- Cleaning, Gardening and Communal Services
- Areas outside of your home
- Safety in your home
- Domestic violence and abuse
- Antisocial behaviour and hate crime
- Get involved
- Feedback and complaints
- Moving on
- Money Management
- Building Safety
- Home Contents Insurance
- Resident Voice
- Feedback and Complaints
- Anti-Social Behaviour & Hate Crime
- Winter Hub
SBHA - TGP
SBHA has become part of Guinness
On 27 March SBHA became part of Guinness. SBHA is no longer a landlord or employer. All SBHA’s responsibilities have passed to Guinness. Guinness has become the landlord to our residents.
For more information, visit our Partnership Page.
Services that have changed
Starting from 27 March 2025, if you are a tenant and need a gas or heating repair, please contact our new gas service provider, Sureserve Compliance South on 0208 269 4502 instead of calling us.
If you are a homeowner, you will continue to be responsible for servicing and repairs to your boiler and gas appliances. The Gas Safe Register recommends servicing gas boilers and appliances once a year.
What is remaining the same?
For the time being, you will continue to pay your rent and service charges the same way you have been. You should also continue to raise repairs and contact us in the usual way.
About The Guinness Partnership
Formerly SBHA, but now The Guinness Partnership, We were founded in 1890 to improve people’s lives and create possibilities for them.