NOTE: Examples of emergencies are smelling gas, uncontainable leaks and any repairs which risk the health and safety or security of yourself, anyone else in your home or on your estate and could cause significant damage to your home including flooding or total loss of electricity or water.
NOTE: The following reporting a repair is not applicable to temporary accommodation homes that are not owned by SBHG. All repairs for Temporary Accommodation units are the responsibility of our Private Landlords. For more information please contact our Customer Services Team.
(NOTE: The following reporting a repair is not applicable to temporary accommodation homes that are not owned by SBHG. All repairs for Temporary Accommodation units are the responsibility of our Private Landlords. For more information please contact our Customer Services Team.)
The quickest way to report a repair is via the Report Your Repair form. Click the button below.
You can report a repair by phone on freephone: 0800 9170839 or 020 8996 4200 from Monday to Friday 8 am-5 pm.
The quietest times to call are 10 am-12 pm and 2-4 pm on Tuesday-Friday. Our busiest day is Monday.
Call us 24 hours a day, 7 days a week from a landline or mobile on freephone: 0800 9170839 or 020 8996 4200
Please always report emergencies by phone
Please note, reporting your repair multiple times by different methods may result in your enquiry being duplicated causing a delay in the processing of your enquiry.
Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London