The easiest way of getting in contact with us is by submitting an enquiry using our general enquiry form.
On our Customer Portal you can: check your rent balance, download your rent statement, update your details, pay your rent, complete a number of different enquiries and much more.
If you are already registered, login here.
Call 0800 9170839 to report an emergency repair. This phone-line is managed 24 hours a day, seven days a week.
Call 020 8996 4200
Our Customer Service team are available Monday to Friday, from 8 AM - 5 PM. The quietest days to call are Wednesdays and Thursdays. Our busiest days are Mondays and Tuesdays. If you can't reach us by phone, please submit an enquiry using our general enquiry form. Please inform us if you require translation services.
For media enquiries – including urgent queries outside office hours – contact our press team on media@guinness.org.uk.
You can write to us at:
SBHA
7th Floor
350 Euston Road
Regent's Place
London
NW1 3AX
Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London