Accessibility Statement

This accessibility statement applies to the Shepherds Bush Housing Association (SBHA) website: www.sbhg.co.uk

If you have any problems, or we’re not meeting your accessibility needs, please get in touch so we can put it right.

Our website code is compliant with W3C (World Wide Web Consortium) standards for HTML and CSS. We follow industry best practices to meet or exceed the AA standards.

We are committed to ensuring our website is accessible to all users, including those with disabilities. This statement outlines our compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 and 2.2, and highlights areas where we are working to improve accessibility.

Our Commitment

We aim to make our website as accessible as possible and are continually working to improve the user experience for everyone. We follow best practices and use a combination of automated and manual testing to ensure compliance with WCAG standards. 

Our current accessibility score is 81% (as measured by Silktide), with the following breakdown: 

  • Level A: 94.8% 
  • Level AA: 68% 
  • Level AAA: 64% 

We are actively working to improve our compliance with Level AA and AAA standards.

Accessibility Features

Our website includes the following built-in accessibility features: 

  • Skip to Content: Allows users to bypass repetitive navigation and go directly to main content. 
  • Colour Contrast Adjustments: Users can change the colour contrast to suit their needs. 
  • Font Size Adjustments: Users can increase or decrease the font size for better readability. 
  • Keyboard Navigation: All interactive elements are navigable via keyboard.
  • Screen Reader Compatibility: Listen to most of the website content using a screen reader, including the most recent versions of JAWS, NVDA, and VoiceOver.

We also use third-party tools, such as Google Translate, to enhance accessibility. However, we are aware that the current version of the translate tool may not fully comply with WCAG standards, and we are exploring alternatives.

We’ve also made the website text as simple as possible to understand.

AbilityNet  has advice on making your device easier to use if you have a disability.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you encounter any issues or have suggestions for improvement, please contact us: 

We aim to respond to all feedback within 5 working days.

You can also contact us via: www.sbhg.co.uk/general-enquiry


Reporting Accessibility Problems with This Website
We’re always looking to improve the accessibility of this website. If you find any accessibility problems or think we’re not meeting accessibility requirements, please contact the Communications teams at  communications@guinness.org.uk .


 Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the  Equality Advisory and Support Service (EASS) .

 

Compliance Status 

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard due to ‘the non-compliances’, listed below: 

  • Insufficient text contrast in some areas, including form controls and slideshow elements.
  • Missing or unclear link text, with instances of non-descriptive phrases such as "here" and "read more" that do not provide sufficient context. 
  • Text contrast issues identified, particularly with form controls and call-to-action elements. 
  • Issues with zoom functionality at 200% and 400%, where certain content does not reflow correctly.
  • Programmatic field purpose not correctly identified, affecting autofill and assistive technology usability.
  • Use of text within images, which cannot be resized or read by screen readers. 
  • Autofocus issues when new content is added via accessibility tools.

An audit was carried out in January 2025, identifying these issues. Work is ongoing to address them, with completion expected by April 2025. We are committed to continually improving and enhancing our website’s accessibility to meet WCAG 2.2 AA standards.

Technical Information

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 and 2.2, due to the non-compliances listed above. We are actively working to address these issues and improve our overall compliance.


 Third-Party Content
Some parts of our website rely on third-party tools or content, such as embedded videos or PDFs. While we strive to ensure these are accessible, we cannot guarantee full compliance for content outside our control.


Preparation of This Accessibility Statement

This statement was prepared on 20/02/2024. This website was last tested on 12th January 2025 by VerseOne.
  

We use a combination of automated testing tools (e.g., Silktide) and manual testing to monitor and improve accessibility. Our next audit is scheduled for April (q2) 2025.

About Shepherds Bush Housing Group

About Shepherds Bush Housing Association

Part of The Guinness Partnership, we have more than 5000 homes, throughout nine boroughs in west London

Find out more About Us